FAQs and help
What file formats can I upload to the design area?
We accept .jpg, .png, or .gif files. You can easily convert your .eps or .ai Illustrator or .pdf inDesign files to these formats within either of those programs.
How big do my image files need to be to look good?
The maximum file size your image can be is 2 MB. However, resolution is more important than file size. Plan on making your image 300 dpi (pixels/inch) and sized to how big you would like it to print to ensure that the image prints the way you see it on your screen. You can adjust these settings (the dpi and image size) in any basic photo editing software.
Can I print on the sleeve, hem, or back of the collar?
The design area currently only lets you choose to print on the front or back of a t-shirt or tote bag in a centered square. If you would like to print in a different location, please email firstname.lastname@example.org. We can work with you to arrange printing on any part of your item.
Why does my design look different on different color shirts?
Because our printing gets into the fibers of the fabric, and does not stay on the surface, the printed colors will look different depending on the color of the fabric. Please see our coloration page for an example of this. Once we have a non-toxic water-based ink that allows us to print on darker colors, we will let you know!
Can you guarantee color matching?
We will do our best to match colors as closely as possible, but we cannot guarantee color-matching since we are using a digital CMYK process and because the color of the fabric affects the color of the design.